Live Status\Incident History
May 19, 2025
Site Unreachable / API
Outage
Opened: May 19, 2025, 3:58 PM UTC
Duration: 7min 13sec
- OpenedMay 19, 2025, 3:58 PM UTC
Issue opened on monitor failure.
- UnresolvedMay 19, 2025, 4:00 PM UTC
This issue currently being investigated by the technical team.
- ResolvedMay 19, 2025, 4:05 PM UTC
The issue has been resolved.
April 3, 2025
Site Unreachable / API
Maintenance
Posted: Apr 3, 2025, 11:07 AM UTC
- OpenedApr 3, 2025, 11:07 AM UTC
Issue opened on monitor failure.
- ResolvedApr 3, 2025, 11:59 AM UTC
Issue was related to the service status monitoring connection only after moving the API endpoint. There was no outage of the YakChat API and status monitoring was re-instated on the new API endpoint.
February 19, 2025
Site Unreachable / API
Outage
Opened: Feb 19, 2025, 9:21 AM UTC
Duration: 7min 51sec
- OpenedFeb 19, 2025, 9:21 AM UTC
Issue opened on monitor failure.
- ResolvedFeb 19, 2025, 9:29 AM UTC
Issue resolved on monitor recovery.
July 18, 2024
Site Unreachable / API
Outage
Opened: Jul 18, 2024, 10:44 PM UTC
Duration: 11hrs 41min 14sec
- OpenedJul 18, 2024, 10:44 PM UTC
Issue opened on monitor failure.
- ResolvedJul 19, 2024, 1:54 AM UTC
Issue resolved on monitor recovery.
- MonitoringJul 19, 2024, 7:51 AM UTC
The outage was caused by a a major incident with Microsoft Azure. Microsoft are reporting ongoing investigations into the issue. The YakChat service automatically recovered and is operating normally but we will continue to monitor until Microsoft report that they have resolved the problem.
- ResolvedJul 19, 2024, 4:23 PM UTC
Microsoft are stating that the issues in the US Central hub have been mitigated but they are continuing to monitor
April 23, 2024
Inbound texts not arriving from one of our UK SMS providers / UK MFA
Degraded Performance
Opened: Apr 23, 2024, 3:00 PM UTC
Duration: 23hrs 21min 32sec
- IdentifiedApr 23, 2024, 3:00 PM UTC
There is an issue with one of our UK SMS service providers not processing inbound texts. This is an ongoing issue that has been escalated to the service provider and we are doing everything we can to restore service for these numbers as soon as possible.
- MonitoringApr 24, 2024, 1:13 PM UTC
We have been updated that this issue has now been resolved from the UK SMS provider. We will continue to monitor our services to ensure inbound SMS messages are arriving into our platform
- ResolvedApr 24, 2024, 2:21 PM UTC
We can confirm the issue has been resolved.
- ResolvedApr 24, 2024, 2:21 PM UTC
December 6, 2023
Chat notifications in the new version of Microsoft Teams / Yakchat Teams App
Degraded Performance
Opened: Dec 6, 2023, 2:30 PM UTC
Duration: 29hrs 54min 8sec
- IdentifiedDec 6, 2023, 2:30 PM UTC
The notification provided when an adaptive card is received in Microsoft Teams chat is different in the new version of Microsoft Teams which affects YakChat new message notifications for personal inboxes only. This maybe resolved in the future by Microsoft Teams but we are working on a workaround which we will make available as soon as possible.
- IdentifiedDec 7, 2023, 8:22 PM UTC
An update was released for YakChat 2.1.12 which will resolve the issue for customers using the latest YakChat application. Please contact us at info@yakchat.com if you wish to upgrade to the latest application in Microsoft Teams.
- ResolvedDec 7, 2023, 8:24 PM UTC
November 28, 2023
Site Unreachable / Admin Portal
Outage
Opened: Nov 28, 2023, 9:17 AM UTC
Duration: 9min 54sec
- OpenedNov 28, 2023, 9:17 AM UTC
Issue opened on monitor failure.
- ResolvedNov 28, 2023, 9:27 AM UTC
September 13, 2023
Site Unreachable / API
Outage
Opened: Sep 13, 2023, 5:31 PM UTC
Duration: 9min 52sec
- OpenedSep 13, 2023, 5:31 PM UTC
Issue opened on monitor failure.
- ResolvedSep 13, 2023, 5:41 PM UTC
Issue resolved on monitor recovery.
July 2, 2023
Security Update / API
Maintenance
Posted: Jul 2, 2023, 8:02 AM UTC
- OpenedJul 2, 2023, 8:02 AM UTC
Issue opened on monitor failure.
- IdentifiedJul 2, 2023, 8:09 AM UTC
- ResolvedJul 2, 2023, 8:27 AM UTC
Issue resolved on monitor recovery.
June 26, 2023
Site Unreachable / API
Outage
Opened: Jun 26, 2023, 3:25 PM UTC
Duration: 9min 41sec
- OpenedJun 26, 2023, 3:25 PM UTC
Issue opened on monitor failure.
- ResolvedJun 26, 2023, 3:35 PM UTC
Issue resolved on monitor recovery.
May 22, 2023
Site Unreachable / API
Outage
Opened: May 22, 2023, 3:30 PM UTC
Duration: 9min 39sec
- OpenedMay 22, 2023, 3:30 PM UTC
Issue opened on monitor failure.
- ResolvedMay 22, 2023, 3:40 PM UTC
Issue resolved on monitor recovery.
May 11, 2023
Site Unreachable / API
Outage
Opened: May 11, 2023, 5:28 PM UTC
Duration: 9min 30sec
- OpenedMay 11, 2023, 5:28 PM UTC
Issue opened on monitor failure.
- ResolvedMay 11, 2023, 5:37 PM UTC
Issue resolved on monitor recovery.
Security Update
Maintenance
Posted: May 11, 2023, 8:18 AM UTC
- MonitoringMay 11, 2023, 8:10 AM UTC
Various security updates are being applied to the services, no impact to services during update.
- MonitoringMay 11, 2023, 9:31 AM UTC
Deployment has been successful, post-deployment monitoring is continuing for a short period before closing the maintenance
- ResolvedMay 11, 2023, 9:54 AM UTC
All monitoring looks healthy and security updates and various bug fixes have been applied successfully.
April 13, 2023
Site Unreachable / API
Outage
Opened: Apr 13, 2023, 5:56 PM UTC
Duration: 9min 36sec
- OpenedApr 13, 2023, 5:56 PM UTC
Issue opened on monitor failure.
- ResolvedApr 13, 2023, 6:06 PM UTC
Issue resolved on monitor recovery.
April 6, 2023
Site Unreachable / Yakchat Teams App
Maintenance
Posted: Apr 6, 2023, 11:41 PM UTC
- OpenedApr 6, 2023, 11:41 PM UTC
Issue opened on monitor failure.
- ResolvedApr 6, 2023, 11:41 PM UTC
Issue resolved on monitor recovery.
- UnresolvedApr 6, 2023, 11:46 PM UTC
Incident re-opened on monitor failure.
- ResolvedApr 7, 2023, 12:11 AM UTC
Issue resolved on monitor recovery.
- InvestigatingApr 12, 2023, 3:09 PM UTC
- ResolvedApr 12, 2023, 3:10 PM UTC